To be eligible for a guaranteed return and refund, your item must be unused and in the same condition that you received it, and we must be contacted with in 14 days of when you received the item. Exceptions may be made depending on the situation; we request that you inform us as soon as possible via the contact page on our site so that we may assist you.

To initiate a return, please use our contact page to inform us that you are requesting a return. We will provide you with further instructions on how to proceed with the return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

If your return is approved, a refund will be processed to your original method of payment.

Please note that return shipping costs may be the responsibility of the customer, depending on the circumstances.

Rattler Innovations LLC reserves the rights to determine the eligibility and execution of every return, exchange, or refund request.